"Dear Sir or Madam,
l have a serious complaint about the staff at at your airport. l was detained against my will for 2hrs in no-mans land between the UK Border Control and the airport doors from the aircraft. At no time throughout the incident in this area was l directly spoken to regarding this. lndeed l was refused even a glass of water to take medication that l required after becoming ill on the flight. Members of airport security, airline staff and police were all present holding me there against my will and violating my human rights. Their only reason given was to say they were 'asked to' hold me there. 'Asked to' is not legal justification for detaining me.
This morning a colleague commented that it sounded like the Stasi but l do not agree. During my professional career l have been detained by the East German Stasi because of a mix-up regarding visas that lasted 3hrs. They were extremely polite, explained the problem and frequently asked me if l wanted something to drink or eat. l had use of toilet facilities and could smoke. How l wish my ordeal at your airport was to that standard. How ironic that l had just returned from visiting Poland to see Auschwitz.
At the end of the 2hr period, l was eventually allowed into the airport itself accompanied by the police and airport security. I was stopped again at the security exit doors of the Customs area. No reason was still given to why l had been illegally detained but was asked if l would consent to being asked questions by the UKBA to which l refused and so stated that 'l do not consent'.
l was then informed that l was free to leave! The airport security and police seemed to be as bemused as l was as to this outcome and it has to be said they were somewhat noticeably embarrased.
What has my country become? l am a law-abiding UK citizen, have no criminal record and my only 'crime' seems to be that l travel to other countries whenever it pleases me. l am a retired professional and have the means and time to do this although it is somewhat apparent that perhaps l no longer have freedom and human rights if l wish to continue?
Throughout this ordeal my behaviour was impeccable. l was calm, compliant, not abusive, non-aggressive, polite and friendly. l have to say that the airport security, police, airline staff and a member of the UKBA also behaved impeccably although all were complicit in my 'illegal' detention and none could give no legal justification for doing so. l must add that the female UKBA officer did eventually fetch me a glass of water to which l was grateful.
The whole of the above is just a summary as l respectively do not wish to relay the whole incident to just a member of Customer Services. l wish it brought to the attention of the airport director or perhaps the CEO Craig Richmond as l view it as a very serious matter. One expects an airport such as yours to look after the welfare and rights of it's pax. Could you please let me have the personal contact details of airport director and CEO.
l will then write a detailed account of my 'illegal' detention. l do have the whole incident recorded on my i-phone so it will be completely factual.